NDIS plan management is a way of managing the funding in your NDIS plan where a plan manager pays your providers and keeps track of your budget for you. You keep choice and control over your supports, and someone else takes care of the paperwork. At Serene Disability Support, we’re an NDIS registered provider offering plan management to participants across NSW.
How NDIS plan management works
Once plan management is in your plan, it works like this:
- You use your supports. You choose your providers and book the supports you need.
- Your providers send invoices to us. Instead of chasing payments, providers invoice your plan manager.
- We check and pay. We check each invoice against your NDIS plan and NDIS pricing, then submit claims to the NDIA and pay your providers.
- You see where your money goes. We give you regular statements so you know how your plan budget is tracking.
We can also help you understand your NDIS budget, flag when funding is running low and answer questions when something doesn’t look right.
Three ways to manage your NDIS plan
The National Disability Insurance Scheme gives you three main management options. You can use one, or a mix across different parts of your plan.
- Agency-managed. The NDIA pays your providers directly. You can only use NDIS registered providers.
- Self-managed. You manage the funding yourself. You pay providers, keep records and claim from the NDIS. It gives you the most flexibility, but it’s also the most work.
- Plan-managed. A plan manager pays providers and keeps records for you. You can use registered and unregistered providers, without having to do the admin yourself.
Plan management gives you the flexibility of a wider choice of providers, with the paperwork handled for you. It suits a lot of people who want choice without the stress.
Benefits of a plan manager
- More choice. Use NDIS registered providers and unregistered providers, as long as the supports fit your plan and pricing rules
- Less admin. No paying invoices yourself or keeping receipts for the NDIA
- Clear records. Regular statements show what you’ve spent and what’s left
- Funded by the NDIS. Plan manager fees are funded in your plan, so they don’t come out of your other supports
- Someone to ask. A real person to help you understand your plan and budget
How to get plan management in your NDIS plan
To use a plan manager, plan management needs to be included in your NDIS plan. You can ask for it at your initial planning meeting, at a plan review, or by contacting the NDIS on 1800 800 110. Your local area coordinator or support coordinator can help you request it.
Once it’s in your current plan, you choose a plan manager and sign a service agreement. Then you let your providers know where to send their invoices.
Why choose Serene as your plan manager
- Registered NDIS provider. We work to the NDIS Practice Standards and the Quality and Safeguards Commission’s rules
- Culturally and linguistically diverse (CALD). With multilingual staff and interpreters, we can explain your plan to you and your family in any language
- One team, many supports. If you also use our supported independent living, household tasks or community participation services, it’s easy to keep everything in one place
- Your choice stays yours. You can use any providers you like, not just Serene
Getting started with plan management
If you’d like Serene to manage your NDIS plan, or you’re not sure which way to manage your plan suits you best, give us a call or request a callback. We’ll get back to you within one business day and help you get set up, so you can focus on what matters and achieve your goals.